Chat Proactive Messages

Proactive messages let the messenger start the conversation on pages you choose. For example, visitors to your pricing page could see "Questions about pricing? I can help you pick the right plan." after a few seconds. Set them up under Inbox, then Messenger settings, then Proactive messages.

Creating a proactive message

Click Add a message and fill in:

Field	Meaning
On pages matching	A page path without the domain. `/pricing/` matches that page, with or without the trailing slash. `/blog/*` matches everything under /blog/.
After (seconds)	How long the visitor is on the page before the message appears (0–120)
Then	Open the messenger with your message, or Show a bubble above the chat button that opens the chat when clicked
How often	Once per visit, once per visitor ever, or every time
Alerts go to	The team that gets alerts for chats started from this message, or Decide automatically
Message	What the AI agent says

Page matching ignores capitalization and query strings. If several messages match a page, the first one in the list is used.

Visitors are never interrupted

If a visitor already has the messenger open, or is mid-conversation, no proactive message appears.
On phones, the message always appears as a bubble. It never takes over the screen uninvited.
On single-page apps, messages are checked each time the page changes.

When a visitor replies

Your message becomes the first line of the conversation, so the AI and your team see what the visitor was responding to. The new-chat alert notes that it came from a proactive message.

Ideas

/pricing/: "Questions about pricing? I can help you pick the right plan." Alerts go to Sales.
/request-a-demo/: "Want a quick answer before you book a demo? Ask me anything." As a bubble.
/docs/getting-started*: "New here? Ask me anything about getting set up."