{"Status":true,"Message":"","Response":{"post":{"postuid":"cef756c2-133f-4044-a019-64f86c9345fc","tenantuid":"d8b744fc-2e70-4089-bb80-dd1d08f6c7b2","projectuid":"fc6490ac-7527-4f49-b06e-46f701280e85","title":"Connecting Slack","slug":"article/connecting-slack","html":"\u003Cp\u003EConnect a Slack workspace to your HelpGuides project to post a message when articles are published, let your team search and ask questions without leaving Slack, and get a ping when an AI agent finishes a \u003Ca href=\u0022/article/review-comments-and-ai-agents\u0022\u003Ereview comment\u003C/a\u003E.\u003C/p\u003E\u003Ch2 id=\u0022connect_your_workspace\u0022\u003EConnect your workspace\u003C/h2\u003E\u003Col\u003E\u003Cli\u003EOpen your project and click \u003Cb\u003ESettings\u003C/b\u003E, then the \u003Cb\u003EIntegrations\u003C/b\u003E tab.\u003C/li\u003E\u003Cli\u003EUnder \u003Cb\u003ESlack\u003C/b\u003E, click \u003Cb\u003EAdd to Slack\u003C/b\u003E.\u003C/li\u003E\u003Cli\u003EIn Slack, choose your workspace and allow access.\u003C/li\u003E\u003Cli\u003EYou return to the \u003Cb\u003EIntegrations\u003C/b\u003E tab, which now shows \u003Cb\u003EConnected\u003C/b\u003E and your workspace name.\u003C/li\u003E\u003C/ol\u003E\u003Cfigure\u003E\u003Cimg class=\u0022lazy-load\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/d8b744fc-2e70-4089-bb80-dd1d08f6c7b2/fc6490ac-7527-4f49-b06e-46f701280e85/images/1a91ea01242e4732b45ab9d2bdf4a012.png?v=-340420367\u0022 data-width=\u00221150\u0022 data-height=\u0022620\u0022 style=\u0022max-width: 100%;\u0022 alt=\u0022Integrations tab with the Add to Slack button\u0022/\u003E\u003Cfigcaption\u003ESettings, Integrations tab\u003C/figcaption\u003E\u003C/figure\u003E\u003Ccite class=\u0022recommended\u0022\u003E\u003Cspan class=\u0022title\u0022\u003EOne project per workspace\u003C/span\u003E\u003Cp\u003ESlash commands and mentions answer from the project the workspace is connected to, so connect each Slack workspace to one HelpGuides project.\u003C/p\u003E\u003C/cite\u003E\u003Ch2 id=\u0022choose_a_notification_channel\u0022\u003EChoose a notification channel\u003C/h2\u003E\u003Col\u003E\u003Cli\u003EIn Slack, invite the HelpGuides app to the channel you want to use: \u003Ccode\u003E/invite @HelpGuides\u003C/code\u003E\u003C/li\u003E\u003Cli\u003EBack in HelpGuides, pick the channel from \u003Cb\u003ENotification Channel\u003C/b\u003E. Channels the app hasn\u0027t joined yet are marked \u003Ci\u003E(invite bot first)\u003C/i\u003E.\u003C/li\u003E\u003Cli\u003ETurn \u003Cb\u003ENotify on updates\u003C/b\u003E and \u003Cb\u003ENotify on Cowork updates\u003C/b\u003E on or off.\u003C/li\u003E\u003Cli\u003EClick \u003Cb\u003ESave Slack Settings\u003C/b\u003E.\u003C/li\u003E\u003C/ol\u003E\u003Cp\u003ENothing is posted until you choose a channel.\u003C/p\u003E\u003Ch2 id=\u0022what_gets_posted\u0022\u003EWhat gets posted\u003C/h2\u003E\u003Ctable border=\u00221\u0022 style=\u0022border-collapse: collapse; width: 100%;\u0022\u003E\u003Cthead\u003E\u003Ctr\u003E\u003Cth\u003EMessage\u003C/th\u003E\u003Cth\u003EWhen it\u0027s posted\u003C/th\u003E\u003Cth\u003ESetting\u003C/th\u003E\u003C/tr\u003E\u003C/thead\u003E\u003Ctr\u003E\u003Ctd\u003EArticle published\u003C/td\u003E\u003Ctd\u003EThe first time an article is published. It includes the title, author, a short description and the featured image.\u003C/td\u003E\u003Ctd\u003EAlways on once a channel is chosen\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003EArticle updated\u003C/td\u003E\u003Ctd\u003EA published article is saved again and its previous update was more than a day ago. Quick edits right after publishing don\u0027t each post a message.\u003C/td\u003E\u003Ctd\u003E\u003Cb\u003ENotify on updates\u003C/b\u003E (off by default)\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003EReview comment resolved\u003C/td\u003E\u003Ctd\u003EA review comment is marked resolved, by an AI agent or by someone clicking \u003Cb\u003EResolve\u003C/b\u003E. It shows the comment and the resolution notes, so someone can check the draft before publishing.\u003C/td\u003E\u003Ctd\u003E\u003Cb\u003ENotify on Cowork updates\u003C/b\u003E (on by default)\u003C/td\u003E\u003C/tr\u003E\u003C/table\u003E\u003Cp\u003EDismissed review comments never post a message.\u003C/p\u003E\u003Ch2 id=\u0022search_from_slack_with_helpguides\u0022\u003ESearch from Slack with /helpguides\u003C/h2\u003E\u003Cp\u003EType \u003Ccode\u003E/helpguides\u003C/code\u003E followed by what you\u0027re looking for. Slack shows \u003Ci\u003ESearching\u2026\u003C/i\u003E, then posts the top 3 matching published articles in the channel. The slash command lists articles only; it doesn\u0027t write an answer.\u003C/p\u003E\u003Cdiv class=\u0022code_wrapper\u0022\u003E\u003Cdiv class=\u0022code\u0022 data-language=\u0022text\u0022\u003E/helpguides reset a password\u003C/div\u003E\u003C/div\u003E\u003Ch2 id=\u0022ask_a_question_with_helpguides\u0022\u003EAsk a question with @HelpGuides\u003C/h2\u003E\u003Cp\u003EMention the app in a channel it has joined and ask your question. It replies in a thread with \u003Ci\u003EThinking\u2026\u003C/i\u003E, then replaces that with an answer written from your published articles and links to up to 3 sources. If your articles don\u0027t cover the question, it says so.\u003C/p\u003E\u003Cdiv class=\u0022code_wrapper\u0022\u003E\u003Cdiv class=\u0022code\u0022 data-language=\u0022text\u0022\u003E@HelpGuides how do I add a custom domain?\u003C/div\u003E\u003C/div\u003E\u003Cp\u003EAnswers work the same way as \u003Ca href=\u0022/article/ai-answers-on-your-help-site\u0022\u003EAI answers on your help site\u003C/a\u003E: only published articles are used.\u003C/p\u003E\u003Ch2 id=\u0022disconnect_slack\u0022\u003EDisconnect Slack\u003C/h2\u003E\u003Cp\u003EOn the \u003Cb\u003EIntegrations\u003C/b\u003E tab, click \u003Cb\u003EDisconnect\u003C/b\u003E and confirm. The project stops posting notifications and answering questions in Slack. You can reconnect at any time with \u003Cb\u003EAdd to Slack\u003C/b\u003E.\u003C/p\u003E\u003Ch2 id=\u0022chat_alerts\u0022\u003EChat alerts\u003C/h2\u003E\u003Cp\u003EThe \u003Ca href=\u0022/article/helpguides-chat-overview\u0022\u003EChat messenger\u003C/a\u003E uses this same Slack connection to alert your team about new and escalated conversations. See \u003Ca href=\u0022/article/chat-notifications-and-teams\u0022\u003EChat Notifications and Teams\u003C/a\u003E.\u003C/p\u003E","publish_status":0,"post_type":"Article","authoruid":"3dde8c16-763a-4a2b-ae0b-1d8c50c62e3d","author":{"authoruid":"3dde8c16-763a-4a2b-ae0b-1d8c50c62e3d"},"featured_image_updating":false,"meta_description":"Connect your Slack workspace to HelpGuides to get notifications, search articles, ask questions, and receive AI insights\u2014all without leaving Slack.","display_toc":true,"has_workingcopy":false,"allow_indexing":true,"total_views":1,"date_published":"2026-10-04T21:44:19.343","date_updated":"2026-10-04T21:44:20.35","date_created":"2026-09-28T16:19:21.56"}}}