{"Status":true,"Message":"","Response":{"post":{"postuid":"b234ade1-b9c9-4e59-9a24-107333c1f089","tenantuid":"d8b744fc-2e70-4089-bb80-dd1d08f6c7b2","projectuid":"fc6490ac-7527-4f49-b06e-46f701280e85","title":"Chat Knowledge Sources","slug":"article/chat-knowledge-sources","html":"\u003Cp\u003EKnowledge sources are the HelpGuides projects your chat\u0027s AI agent answers from. Many companies split their content, for example product docs, developer docs and sales material. The AI can use any of your projects and pick the right one for each question.\u003C/p\u003E\u003Ch2 id=\u0022choosing_sources\u0022\u003EChoosing sources\u003C/h2\u003E\u003Cp\u003EGo to \u003Cb\u003EInbox\u003C/b\u003E, then \u003Cb\u003EMessenger settings\u003C/b\u003E, then \u003Cb\u003EKnowledge sources\u003C/b\u003E. Every project in your account is listed.\u003C/p\u003E\u003Col\u003E\u003Cli\u003ETick each project the AI may answer from.\u003C/li\u003E\u003Cli\u003EFor each one, describe \u003Cb\u003Ewhat it covers and when to use it\u003C/b\u003E. The AI reads these descriptions to decide where to look.\u003C/li\u003E\u003Cli\u003EClick \u003Cb\u003ESave settings\u003C/b\u003E.\u003C/li\u003E\u003C/ol\u003E\u003Cp\u003EIf you tick nothing, the AI answers from the messenger\u0027s own project. If you leave a description blank, the project\u0027s own description is used.\u003C/p\u003E\u003Ch2 id=\u0022writing_good_descriptions\u0022\u003EWriting good descriptions\u003C/h2\u003E\u003Cp\u003EBe concrete about topics and who asks them:\u003C/p\u003E\u003Ctable border=\u00221\u0022 style=\u0022border-collapse: collapse; width: 100%;\u0022\u003E\u003Cthead\u003E\u003Ctr\u003E\u003Cth\u003EProject\u003C/th\u003E\u003Cth\u003EDescription\u003C/th\u003E\u003C/tr\u003E\u003C/thead\u003E\u003Ctr\u003E\u003Ctd\u003EProduct documentation\u003C/td\u003E\u003Ctd\u003EHow to use the app: campaigns, email, SMS, contacts and reports. Use for how-to and troubleshooting questions from customers.\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003EDeveloper documentation\u003C/td\u003E\u003Ctd\u003EREST API, webhooks, JavaScript SDK and integrations. Use for code, API and integration questions.\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003ESales\u003C/td\u003E\u003Ctd\u003EPlans, pricing, feature comparisons and trials. Use for buying and \u0022can it do X\u0022 questions.\u003C/td\u003E\u003C/tr\u003E\u003C/table\u003E\u003Ch2 id=\u0022how_the_ai_picks\u0022\u003EHow the AI picks\u003C/h2\u003E\u003Cp\u003EFor each question, the AI chooses the one to three most relevant sources and searches them together. It combines the best matches, favoring the most relevant source. If it can\u0027t tell which source fits, it searches them all. Each link in an answer points to the article on its own project\u0027s site.\u003C/p\u003E\u003Ch2 id=\u0022internal_sources_use_without_linking\u0022\u003EInternal sources: use without linking\u003C/h2\u003E\u003Cp\u003ESome content should inform answers without ever being shown to visitors, such as a sales playbook or private notes. For those sources, switch off \u003Cb\u003ELink to articles\u003C/b\u003E:\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EThe AI can use the content to answer.\u003C/li\u003E\u003Cli\u003EIt never links to it, quotes it as a document, or tells visitors to read it.\u003C/li\u003E\u003Cli\u003EIt isn\u0027t listed under \u003Cb\u003ESources\u003C/b\u003E, and any link to that project\u0027s site is removed from answers.\u003C/li\u003E\u003Cli\u003EYour team still sees it in the inbox, as \u003Ci\u003E\u0022Also used, not shown to the visitor\u0022\u003C/i\u003E.\u003C/li\u003E\u003C/ul\u003E\u003Ch2 id=\u0022what_the_ai_can_and_cant_use\u0022\u003EWhat the AI can and can\u0027t use\u003C/h2\u003E\u003Cul\u003E\u003Cli\u003EOnly \u003Cb\u003Epublished\u003C/b\u003E articles are used. Drafts are never used.\u003C/li\u003E\u003Cli\u003EOnly projects in \u003Cb\u003Eyour\u003C/b\u003E account can be sources.\u003C/li\u003E\u003Cli\u003EThe AI never answers from outside knowledge.\u003C/li\u003E\u003C/ul\u003E\u003Ch2 id=\u0022improving_answers\u0022\u003EImproving answers\u003C/h2\u003E\u003Cp\u003EThe \u003Ca href=\u0022/article/chat-reports\u0022\u003EChat Reports\u003C/a\u003E page lists every question the AI couldn\u0027t answer. Writing an article for each one is the fastest way to raise your AI resolution rate. The \u003Ca href=\u0022/article/dashboard\u0022\u003EDashboard\u003C/a\u003E shows how your articles are performing.\u003C/p\u003E\u003Cp\u003ESee also \u003Ca href=\u0022/article/configuring-the-chat-ai-agent\u0022\u003EConfiguring the Chat AI Agent\u003C/a\u003E.\u003C/p\u003E","publish_status":0,"post_type":"Article","author":{},"featured_image_updating":false,"meta_description":"Manage your AI\u0027s knowledge sources by selecting projects, writing clear descriptions, and controlling visibility to improve answer relevance and accuracy.","display_toc":true,"has_workingcopy":false,"allow_indexing":true,"total_views":0,"date_published":"2026-09-26T16:45:12.373","date_updated":"2026-09-26T16:45:13.537","date_created":"2026-09-26T16:29:21.53"}}}