{"Status":true,"Message":"","Response":{"post":{"postuid":"b148c845-c4b3-4c3e-87c3-95da32dae33e","tenantuid":"d8b744fc-2e70-4089-bb80-dd1d08f6c7b2","projectuid":"fc6490ac-7527-4f49-b06e-46f701280e85","title":"HelpGuides Chat Overview","slug":"article/helpguides-chat-overview","html":"\u003Cp\u003EHelpGuides Chat adds a support messenger to any website. An AI agent answers your visitors instantly, using only your published HelpGuides articles, and hands the conversation to your team when a person is needed. Your team works every conversation from a real-time inbox inside your HelpGuides project.\u003C/p\u003E\u003Ch2 id=\u0022how_it_works\u0022\u003EHow it works\u003C/h2\u003E\u003Col\u003E\u003Cli\u003EYou paste a short script onto your website. A chat button appears in the corner of every page.\u003C/li\u003E\u003Cli\u003EA visitor asks a question. The AI agent searches your published articles and answers in seconds, with links to the articles it used.\u003C/li\u003E\u003Cli\u003EIf the articles don\u0027t cover the question, the AI says so honestly instead of guessing, and offers to bring in your team.\u003C/li\u003E\u003Cli\u003EWhen a visitor asks for a person, seems frustrated, or the AI can\u0027t help, the conversation is handed to your team, and you\u0027re alerted in Slack or by email.\u003C/li\u003E\u003Cli\u003EYour team picks it up in the inbox, replies, and closes the conversation. The visitor is asked to rate it.\u003C/li\u003E\u003C/ol\u003E\u003Ch2 id=\u0022why_use_helpguides_chat\u0022\u003EWhy use HelpGuides Chat\u003C/h2\u003E\u003Cul\u003E\u003Cli\u003E\u003Cb\u003EAnswers you control.\u003C/b\u003E The AI answers only from content you\u0027ve published in HelpGuides. It never makes things up from the wider internet.\u003C/li\u003E\u003Cli\u003E\u003Cb\u003EAI first, people always available.\u003C/b\u003E Routine questions are answered instantly, around the clock. Anything the AI can\u0027t handle reaches a person.\u003C/li\u003E\u003Cli\u003E\u003Cb\u003EWatch the AI live.\u003C/b\u003E Any number of teammates can watch answers as they\u0027re written, and take over mid-sentence.\u003C/li\u003E\u003Cli\u003E\u003Cb\u003EBetter documentation over time.\u003C/b\u003E Every question the AI couldn\u0027t answer is listed in your chat reports. Write the article, and the AI answers it next time.\u003C/li\u003E\u003C/ul\u003E\u003Ch2 id=\u0022whats_included\u0022\u003EWhat\u0027s included\u003C/h2\u003E\u003Ctable border=\u00221\u0022 style=\u0022border-collapse: collapse; width: 100%;\u0022\u003E\u003Cthead\u003E\u003Ctr\u003E\u003Cth\u003EFeature\u003C/th\u003E\u003Cth\u003EWhat it does\u003C/th\u003E\u003C/tr\u003E\u003C/thead\u003E\u003Ctr\u003E\u003Ctd\u003EMessenger\u003C/td\u003E\u003Ctd\u003EA chat button and window for any website, on desktop and mobile\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003EAI agent\u003C/td\u003E\u003Ctd\u003EAnswers from one or more of your HelpGuides projects, with sources and handoff\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003EInbox\u003C/td\u003E\u003Ctd\u003EReal-time workspace for your team: watch, take over, assign, snooze, close, notes and saved replies\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003ENotifications\u003C/td\u003E\u003Ctd\u003ESlack and email alerts, routed to teams such as Support and Sales\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003ESupport hours\u003C/td\u003E\u003Ctd\u003EAn out-of-hours welcome and \u0022we\u0027re back at\u2026\u0022 wording outside staffed hours\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003EProactive messages\u003C/td\u003E\u003Ctd\u003EStart the conversation on pages you choose, such as your pricing page\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003EReports\u003C/td\u003E\u003Ctd\u003EAI resolution rate, response times, customer satisfaction, and unanswered questions\u003C/td\u003E\u003C/tr\u003E\u003C/table\u003E\u003Ch2 id=\u0022getting_started\u0022\u003EGetting started\u003C/h2\u003E\u003Cp\u003EStart with \u003Ca href=\u0022/article/setting-up-chat\u0022\u003ESetting Up Chat\u003C/a\u003E, then \u003Ca href=\u0022/article/installing-the-chat-messenger-on-your-website\u0022\u003EInstalling the Chat Messenger on Your Website\u003C/a\u003E. To see the experience from your visitors\u0027 side, read \u003Ca href=\u0022/article/what-visitors-see-in-the-chat-messenger\u0022\u003EWhat Visitors See in the Chat Messenger\u003C/a\u003E.\u003C/p\u003E\u003Cp\u003EHelpGuides Chat builds on the same structured, AI-ready content that powers \u003Ca href=\u0022/article/model-context-protocol\u0022\u003EModel Context Protocol\u003C/a\u003E and \u003Ca href=\u0022/article/using-llmstxt\u0022\u003Ellms.txt\u003C/a\u003E. If you\u0027re new to HelpGuides, \u003Ca href=\u0022/welcome\u0022\u003EWelcome to HelpGuides.io\u003C/a\u003E explains how to create and publish articles.\u003C/p\u003E","publish_status":0,"post_type":"Article","author":{},"featured_image_updating":false,"meta_description":"HelpGuides Chat adds an AI-powered support messenger to your website, answering visitor questions instantly with your content and handing off to your team when needed.","display_toc":true,"has_workingcopy":false,"allow_indexing":true,"total_views":0,"date_published":"2026-09-26T16:45:03.663","date_updated":"2026-09-26T16:45:04.403","date_created":"2026-09-26T16:27:47.617"}}}