{"Status":true,"Message":"","Response":{"post":{"postuid":"494fe0b1-d6e8-483e-b11b-6c155946ffa9","tenantuid":"d8b744fc-2e70-4089-bb80-dd1d08f6c7b2","projectuid":"fc6490ac-7527-4f49-b06e-46f701280e85","title":"Chat Proactive Messages","slug":"article/chat-proactive-messages","html":"\u003Cp\u003EProactive messages let the messenger start the conversation on pages you choose. For example, visitors to your pricing page could see \u0022Questions about pricing? I can help you pick the right plan.\u0022 after a few seconds. Set them up under \u003Cb\u003EInbox\u003C/b\u003E, then \u003Cb\u003EMessenger settings\u003C/b\u003E, then \u003Cb\u003EProactive messages\u003C/b\u003E.\u003C/p\u003E\u003Ch2 id=\u0022creating_a_proactive_message\u0022\u003ECreating a proactive message\u003C/h2\u003E\u003Cp\u003EClick \u003Cb\u003EAdd a message\u003C/b\u003E and fill in:\u003C/p\u003E\u003Ctable border=\u00221\u0022 style=\u0022border-collapse: collapse; width: 100%;\u0022\u003E\u003Cthead\u003E\u003Ctr\u003E\u003Cth\u003EField\u003C/th\u003E\u003Cth\u003EMeaning\u003C/th\u003E\u003C/tr\u003E\u003C/thead\u003E\u003Ctr\u003E\u003Ctd\u003EOn pages matching\u003C/td\u003E\u003Ctd\u003EA page path without the domain. \u003Ccode\u003E/pricing/\u003C/code\u003E matches that page, with or without the trailing slash. \u003Ccode\u003E/blog/*\u003C/code\u003E matches everything under /blog/.\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003EAfter (seconds)\u003C/td\u003E\u003Ctd\u003EHow long the visitor is on the page before the message appears (0\u2013120)\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003EThen\u003C/td\u003E\u003Ctd\u003E\u003Cb\u003EOpen the messenger\u003C/b\u003E with your message, or \u003Cb\u003EShow a bubble\u003C/b\u003E above the chat button that opens the chat when clicked\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003EHow often\u003C/td\u003E\u003Ctd\u003EOnce per visit, once per visitor ever, or every time\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003EAlerts go to\u003C/td\u003E\u003Ctd\u003EThe team that gets alerts for chats started from this message, or \u003Cb\u003EDecide automatically\u003C/b\u003E\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003EMessage\u003C/td\u003E\u003Ctd\u003EWhat the AI agent says\u003C/td\u003E\u003C/tr\u003E\u003C/table\u003E\u003Cp\u003EPage matching ignores capitalization and query strings. If several messages match a page, the first one in the list is used.\u003C/p\u003E\u003Ch2 id=\u0022visitors_are_never_interrupted\u0022\u003EVisitors are never interrupted\u003C/h2\u003E\u003Cul\u003E\u003Cli\u003EIf a visitor already has the messenger open, or is mid-conversation, no proactive message appears.\u003C/li\u003E\u003Cli\u003EOn phones, the message always appears as a bubble. It never takes over the screen uninvited.\u003C/li\u003E\u003Cli\u003EOn single-page apps, messages are checked each time the page changes.\u003C/li\u003E\u003C/ul\u003E\u003Ch2 id=\u0022when_a_visitor_replies\u0022\u003EWhen a visitor replies\u003C/h2\u003E\u003Cp\u003EYour message becomes the first line of the conversation, so the AI and your team see what the visitor was responding to. The new-chat alert notes that it came from a proactive message.\u003C/p\u003E\u003Ch2 id=\u0022ideas\u0022\u003EIdeas\u003C/h2\u003E\u003Cul\u003E\u003Cli\u003E\u003Ccode\u003E/pricing/\u003C/code\u003E: \u0022Questions about pricing? I can help you pick the right plan.\u0022 Alerts go to Sales.\u003C/li\u003E\u003Cli\u003E\u003Ccode\u003E/request-a-demo/\u003C/code\u003E: \u0022Want a quick answer before you book a demo? Ask me anything.\u0022 As a bubble.\u003C/li\u003E\u003Cli\u003E\u003Ccode\u003E/docs/getting-started*\u003C/code\u003E: \u0022New here? Ask me anything about getting set up.\u0022\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003ESee also \u003Ca href=\u0022/article/chat-notifications-and-teams\u0022\u003EChat Notifications and Teams\u003C/a\u003E and \u003Ca href=\u0022/article/what-visitors-see-in-the-chat-messenger\u0022\u003EWhat Visitors See in the Chat Messenger\u003C/a\u003E.\u003C/p\u003E","publish_status":0,"post_type":"Article","authoruid":"3dde8c16-763a-4a2b-ae0b-1d8c50c62e3d","author":{"authoruid":"3dde8c16-763a-4a2b-ae0b-1d8c50c62e3d"},"featured_image_updating":false,"meta_description":"Learn how to create proactive messages that start conversations on specific pages, engaging visitors without interruptions and boosting support efficiency.","display_toc":true,"has_workingcopy":false,"allow_indexing":true,"total_views":0,"date_published":"2026-09-26T16:43:52.243","date_updated":"2026-09-26T16:45:23.05","date_created":"2026-09-26T16:30:04.95"}}}