{"Status":true,"Message":"","Response":{"post":{"postuid":"23897b73-3396-462e-bdad-f2cfd5eb391e","tenantuid":"d8b744fc-2e70-4089-bb80-dd1d08f6c7b2","projectuid":"fc6490ac-7527-4f49-b06e-46f701280e85","title":"Translating Chat Conversations","slug":"article/translating-chat-conversations","html":"\u003Cp\u003ECustomers can chat in their own language while your team works in yours. HelpGuides detects the language each customer writes in and shows your team their messages translated. Replies are translated into the customer\u0027s language before they\u0027re sent. The customer never sees any of this: they simply write and read in their own language.\u003C/p\u003E\u003Cp\u003EFor example, a customer on your website writes \u003Ci\u003E\u0022Necesito un poco de ayuda para configurar el email marketing.\u0022\u003C/i\u003E In the inbox you see \u003Ci\u003E\u0022I need a little help setting up email marketing.\u0022\u003C/i\u003E You reply \u003Ci\u003E\u0022Sure, I can help\u0022\u003C/i\u003E, and the customer reads \u003Ci\u003E\u0022Claro, puedo ayudarte.\u0022\u003C/i\u003E\u003C/p\u003E\u003Ch2 id=\u0022turning_translation_on\u0022\u003ETurning translation on\u003C/h2\u003E\u003Col\u003E\u003Cli\u003EGo to \u003Cb\u003EInbox\u003C/b\u003E, then \u003Cb\u003EMessenger settings\u003C/b\u003E, and open the \u003Cb\u003EGeneral\u003C/b\u003E tab.\u003C/li\u003E\u003Cli\u003EUnder \u003Cb\u003ETranslation\u003C/b\u003E, switch on \u003Cb\u003ETranslate conversations\u003C/b\u003E.\u003C/li\u003E\u003Cli\u003EChoose your \u003Cb\u003EInbox language\u003C/b\u003E. This is the language your team reads and writes in, unless a teammate chooses their own. It\u0027s English by default.\u003C/li\u003E\u003Cli\u003EClick \u003Cb\u003ESave settings\u003C/b\u003E.\u003C/li\u003E\u003C/ol\u003E\u003Cp\u003EWith translation off, messages are shown and sent exactly as written.\u003C/p\u003E\u003Ch2 id=\u0022choosing_your_own_language\u0022\u003EChoosing your own language\u003C/h2\u003E\u003Cp\u003EEach teammate can work in a different language from the rest of the team:\u003C/p\u003E\u003Col\u003E\u003Cli\u003EIn the inbox, click \u003Cb\u003EYour profile\u003C/b\u003E in the header.\u003C/li\u003E\u003Cli\u003EUnder \u003Cb\u003EYour language\u003C/b\u003E, pick the language you read and write in. \u003Cb\u003EInbox default\u003C/b\u003E uses the inbox language.\u003C/li\u003E\u003C/ol\u003E\u003Cp\u003EYour choice saves straight away, and the open conversation switches to your language. It only changes what you see and how your replies are sent; your teammates keep their own languages.\u003C/p\u003E\u003Ch2 id=\u0022how_the_customers_language_is_detected\u0022\u003EHow the customer\u0027s language is detected\u003C/h2\u003E\u003Cp\u003EThe language is detected from the customer\u0027s first message. If they switch to another language part-way through, the conversation follows them, as long as the message is more than a word or two, so a passing \u0022ok\u0022 or \u0022merci\u0022 doesn\u0027t change it. The details panel shows the conversation\u0027s language under \u003Cb\u003ELanguage\u003C/b\u003E.\u003C/p\u003E\u003Ch2 id=\u0022reading_conversations\u0022\u003EReading conversations\u003C/h2\u003E\u003Cp\u003EThe customer\u0027s messages and the AI agent\u0027s answers are shown in your language. Under each translated message, \u003Cb\u003ETranslated from Spanish \u00B7 show original\u003C/b\u003E opens the message exactly as it was written.\u003C/p\u003E\u003Cp\u003EA new message appears in its original language for a second or two until its translation arrives. When you open an older conversation, any messages that haven\u0027t been translated into your language yet are translated then.\u003C/p\u003E\u003Cp\u003EThe AI agent always answers customers in their own language, whether or not translation is on. See \u003Ca href=\u0022/article/configuring-the-chat-ai-agent\u0022\u003EConfiguring the Chat AI Agent\u003C/a\u003E.\u003C/p\u003E\u003Ch2 id=\u0022replying\u0022\u003EReplying\u003C/h2\u003E\u003Cp\u003EWhen the customer\u0027s language is different from yours, a \u003Cb\u003ETranslate to Spanish\u003C/b\u003E option (with the customer\u0027s language) appears next to \u003Cb\u003ESend\u003C/b\u003E, and it\u0027s ticked:\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EWrite your reply in your own language and send it as usual. It\u0027s translated before it goes, and the customer only sees the translation.\u003C/li\u003E\u003Cli\u003EIn the conversation, you see what you wrote. \u003Cb\u003ESent in Spanish \u00B7 show what they received\u003C/b\u003E shows the translation the customer got.\u003C/li\u003E\u003Cli\u003EUntick \u003Cb\u003ETranslate to Spanish\u003C/b\u003E to send a reply exactly as you typed it, for example when you write in the customer\u0027s language yourself.\u003C/li\u003E\u003Cli\u003EIf a reply can\u0027t be translated, it isn\u0027t sent. You see a message saying so, and your text stays in the reply box so you can try again.\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cb\u003EDraft with AI\u003C/b\u003E writes its draft in your language when your reply will be translated, so you can read and edit it before sending. Saved replies work the same way: insert one in your language and it\u0027s translated when you send. See \u003Ca href=\u0022/article/using-the-chat-inbox\u0022\u003EUsing the Chat Inbox\u003C/a\u003E.\u003C/p\u003E\u003Ch2 id=\u0022proactive_messages_in_the_visitors_language\u0022\u003EProactive messages in the visitor\u0027s language\u003C/h2\u003E\u003Cp\u003EWhen a visitor\u0027s browser is set to a language other than your inbox language, proactive messages and their suggested questions appear in the visitor\u0027s language. For example, a visitor in Shanghai with a Chinese browser sees \u003Ci\u003E\u0022\uD83D\uDC4BI can answer questions about pricing or about our free trial.\u0022\u003C/i\u003E as \u003Ci\u003E\u0022\uD83D\uDC4B\u6211\u53EF\u4EE5\u56DE\u7B54\u6709\u5173\u5B9A\u4EF7\u6216\u6211\u4EEC\u7684\u514D\u8D39\u8BD5\u7528\u7684\u95EE\u9898\u3002\u0022\u003C/i\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EThe language comes from the visitor\u0027s browser setting, not their country, so an English speaker browsing from abroad still sees your message in English.\u003C/li\u003E\u003Cli\u003E\u003Ccode\u003E{title}\u003C/code\u003E is still filled in with the page\u0027s title.\u003C/li\u003E\u003Cli\u003EIf the visitor replies, the conversation starts with the message as they saw it. In the inbox you see your original, with the translation one click away.\u003C/li\u003E\u003Cli\u003EEach message has a \u003Cb\u003EShow it in the visitor\u0027s language\u003C/b\u003E option, on by default. Untick it for copy that should stay exactly as written. See \u003Ca href=\u0022/article/chat-proactive-messages\u0022\u003EChat Proactive Messages\u003C/a\u003E.\u003C/li\u003E\u003Cli\u003EIf a translation isn\u0027t ready within a few seconds, the message is shown as you wrote it.\u003C/li\u003E\u003C/ul\u003E\u003Ch2 id=\u0022what_isnt_translated\u0022\u003EWhat isn\u0027t translated\u003C/h2\u003E\u003Ctable border=\u00221\u0022 style=\u0022border-collapse: collapse; width: 100%;\u0022\u003E\u003Cthead\u003E\u003Ctr\u003E\u003Cth\u003EItem\u003C/th\u003E\u003Cth\u003EWhat happens\u003C/th\u003E\u003C/tr\u003E\u003C/thead\u003E\u003Ctr\u003E\u003Ctd\u003EInternal notes\u003C/td\u003E\u003Ctd\u003ENever translated. Only your team sees them.\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003EConversation list previews and typing previews\u003C/td\u003E\u003Ctd\u003EShown in the customer\u0027s language.\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003ESlack and email alerts\u003C/td\u003E\u003Ctd\u003EShow the customer\u0027s message as they wrote it.\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003EThe welcome message and the welcome screen\u0027s suggested questions\u003C/td\u003E\u003Ctd\u003EShown as you wrote them in Messenger settings.\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003EThe messenger\u0027s own text\u003C/td\u003E\u003Ctd\u003EButtons, tabs and a few fixed messages, such as the follow-up form, are in English.\u003C/td\u003E\u003C/tr\u003E\u003C/table\u003E\u003Ch2 id=\u0022supported_languages\u0022\u003ESupported languages\u003C/h2\u003E\u003Cp\u003EYou can choose from more than 40 languages for your inbox and your own profile, including Arabic, Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian and Vietnamese. Customers can write in any of them.\u003C/p\u003E\u003Ch2 id=\u0022related_articles\u0022\u003ERelated articles\u003C/h2\u003E\u003Cul\u003E\u003Cli\u003E\u003Ca href=\u0022/article/setting-up-chat\u0022\u003EGetting started and setting up chat\u003C/a\u003E\u003C/li\u003E\u003Cli\u003E\u003Ca href=\u0022/article/using-the-chat-inbox\u0022\u003EUsing the Chat Inbox\u003C/a\u003E\u003C/li\u003E\u003Cli\u003E\u003Ca href=\u0022/article/configuring-the-chat-ai-agent\u0022\u003EConfiguring the Chat AI Agent\u003C/a\u003E\u003C/li\u003E\u003Cli\u003E\u003Ca href=\u0022/article/what-visitors-see-in-the-chat-messenger\u0022\u003EWhat Visitors See in the Chat Messenger\u003C/a\u003E\u003C/li\u003E\u003Cli\u003E\u003Ca href=\u0022/article/chat-knowledge-sources\u0022\u003EChat Knowledge Sources\u003C/a\u003E\u003C/li\u003E\u003C/ul\u003E","publish_status":0,"post_type":"Article","authoruid":"3dde8c16-763a-4a2b-ae0b-1d8c50c62e3d","author":{"authoruid":"3dde8c16-763a-4a2b-ae0b-1d8c50c62e3d"},"featured_image_updating":false,"meta_description":"Chat with customers in their language while your team works in theirs. Auto-translate messages for seamless, multilingual support with HelpGuides.","display_toc":true,"has_workingcopy":false,"allow_indexing":true,"sort_order":1,"total_views":0,"date_published":"2026-10-20T20:35:44.377","date_updated":"2026-10-20T20:49:29.86","date_created":"2026-10-20T20:32:58.163"}}}